Report a concern
If something happened at the agency that you think is wrong, tell us here. Reports go to the agency owner and the lead managers responsible for handling them.
Before you file — how this is handled
- Who reads it: the owner and the lead managers — nobody else. If your concern involves a lead manager, or you simply want it kept tighter, mark it critical on the form and only the owner will see it.
- Filing anonymously: your name is hidden from the lead managers handling the case, along with any contact detail you give. The owner can still see who filed it. It hides you from the people working the case, not from the agency's owner. No account is attached either way — you don't even need one to file.
- What this is not: reports are stored in the agency's normal database. They are protected by who can log in, not by encryption — someone with direct access to the database could read them. For anything involving a crime or your safety, please also go to the proper authorities.
- Retaliation: if anything happens to you because you filed a report, file a second report about that.